The Dentrix Blog

Helping You Do More with Your Dentrix System

The key to a thriving dental practice is having your patients return to your office for routine hygiene visits and recurring exams.  But the reality is that some patients tend to fall off your radar. Sometimes they move. Sometimes they find another dentist. Sometimes they just don’t make return appointments before they leave your office.  It’s not always easy to know why patients aren’t returning, or to even know who those patients are.

By generating the Inactive Patient List, you can find three types of patients, and then work to contact them and get them back on your schedule. Use this list to find:

  • Patients who have not been back to the office recently (you can set a date to search for)
  • Patients who have no continuing care and no future appointment
  • Patients who are already flagged as inactive in the Family File

To generate the Inactive Patient List, from the Office Manager click Reports > Lists > Inactive Patient List.  Select the filtering options for the type of report you want to run, and generate the list.

Once you have generated your list of patients, you can use the default Inactive Patient letters within Dentrix to reach out patients and invite them to contact you or schedule appointments to get them back on track.

For more information see the Following Up With Inactive Patients and the Inactive Patient List topics in the Dentrix Help.