Let’s be honest, unless you have a background in the dental industry, procedure descriptions such as “partial pulpototomy apexogen” might as well be written in ancient Greek for all the sense they make.
And when a patient sees a description of the procedures you have treatment planned for them written in this highly-technical language, it’s easy for them to feel uneasy about the kind of treatment they are signing up for.
Luckily, there is a setting in Dentrix where you can replace the technical description of a procedure with one that is more patient-friendly because “removal of a portion of the pulp to encourage continued development of the root” will sound a whole lot better to patients, and probably make more sense to them.
You can use these patient-friendly descriptions when printing patient treatment cases. In the Treatment Planner, from the View menu, click the Use Patient-Friendly Descriptions option.
To add or edit a patient-friendly description for a procedure:
- In the Treatment Planner navigation panel, click the Settings bar.
- To add, edit or customize a procedure description, click Patient-Friendly Description.
- From the Procedure drop-down list, select a procedure category and individual procedure from the list. Then click the plus (+) button next to a category to expand it as needed.
- Once you have selected a procedure, the Description field is automatically filled with the technical description that is sent to insurance, which cannot be edited. In the Patient-Friendly Description field, enter a less-technical description for the procedure.
- Click OK to save your changes.
- Many procedures already have a patient-friendly description, and these can be edited as needed. For example, the patient-friendly description for procedure D2161 is “Silver-colored filling of a cavity of four or more surfaces of a tooth, typically caused by tooth decay,” but could be simplified even further to just read, “Silver colored filling.”
- If you primarily treat patients who speak a language other than English, you could edit your patient-friendly procedure descriptions to display that language. For example you can edit the patient-friendly description for procedure D0120 to include a Spanish description, such as “Examen dental para determinar los cambios desde el anterior examen de salud bucal general.”
- With a limit of 150 characters, if you keep your patient-friendly descriptions short you could include two languages in the description—English and Spanish: “Dental exam for overall oral health (Examen dental para la salud oral en general).”
For additional information, read the Patient-friendly Procedure Descriptions topic in Dentrix Help.