Every practice knows the importance of sending billing statements to patients when service is rendered. But you don’t want to confuse or annoy your patients by sending them statements more often than once a month.
Dentrix keeps track of the last date a billing statement was printed or sent electronically. When you generate a new batch of billing statements, select the If Not Billed Since option. The date box next to this option defaults to 30 days ago. This is to ensure that statements aren’t sent to patients who have received one in the last month.
Let’s say that you printed an individual billing statement for John Doe yesterday as he was checking out. Today, when you print billing statements for patients with last names A-J, Dentrix will only print billing statements for those families or patients who have not had a statement printed (or sent electronically) in the last 30 days–and will not print one for Mr. Doe.
Be sure to select this option when you generate billing statements so patients don’t get multiple billing statements during the month, which can cause confusion.
For more information, read the Billing Statements Made Easier article in Dentrix Magazine.