The Dentrix Blog

Helping You Do More with Your Dentrix System

With the rise of technology and the ever-increasing need for instant communication, text messaging has become the preferred method of communication for many patients.

Using Patient Engage you can text patients in real time, send forms and review requests, fill last-minute cancellations, and automate appointment reminders.

Here are the three top benefits from using texting in Patient Engage:

Benefit 1: Minimize Operational Costs

As noted by DentistryIQ, the average phone call takes at least 90 seconds, while the average text only takes 13 seconds to send. With Patient Engage, you can speed up that process even more by sending check-in links and review requests with the click of a button.

Benefit 2: Reduce No-Shows

According to a nationwide survey, 82 percent of text messages are read within the first five minutes, compared to 25 percent of emails. By setting up automated text reminders in Patient Engage, your patients are more likely to see their reminders and show up for their appointments!

Benefit 3: Keep Your Schedule Full

A Journal of Primary Care and Community Health study revealed that missed appointment rates often range from 10 percent to 50 percent. No matter what your no-show rate is, it’s always a good idea to have a backup plan in place. With Patient Engage, you can contact multiple patients via text messages about last-minute openings in your schedule.


More and more patients prefer texting every day. It’s a fast, easy, and non-invasive way for patients to stay informed about their upcoming appointments. Using Patient Engage, you can make it even easier for you and your team to keep in touch with patients, send check-in forms, automate reminders, and keep a full schedule.

Learn More

Check out our online Help to learn more about Two-way Text Messaging.